Communications
A contact centre that scales with your worst Monday.
Intelligent routing, queues and reporting on the NexysPBX platform — start with one queue, grow to multi-skill routing without replatforming.
What you get
- Intelligent routing, queues and multi-level IVR
- Call recording, analytics and wallboard reporting
- Remote agents from day one — agents need a headset and internet, nothing else
- Start small (a single queue) and grow without replatforming
The AI upgrade
Add AI voice agents for after-hours and overflow — every call answered, appointments booked, agents freed for the hard conversations. Built by our AI division: NexysAI.
Ready to simplify?
Book a free 30-minute consultation — we'll map your connectivity and comms, and tell you honestly whether we're the right fit.
Frequently asked questions
Do we need new phones?
Usually not. NexysPBX softphones turn existing PCs and mobiles into agent positions.
Can we record calls for compliance?
Yes — recording per extension or queue, with retention policy configured to your compliance needs.